Frequently asked questions

All enquiries should be sent through to the organisation responsible for the work. 

This is displayed on the works information panel, located at the top underneath the heading ‘Responsibility for these works’.

Click on the organisation name to be taken directly to their corporate website.

Please click on the 'Forgot your password?' link in the panel on the right hand side of the map. This is under the orange Sign in button. Follow the step-by-step instructions from there.

Click on the Sign up link in the panel to the right hand side of the map. This is under the orange sign in button to the right hand side. Follow the step-by-step instructions from there

For all enquiries not related to specific works, please complete the Contact Us form here.

We can provide information on past roadworks with the Historical Map view. Click here for more information or Contact Us to find out how to subscribe to this service.

You can change the date and time options above the search bar in the top right corner of the map.

Click on the option ‘Today’ and change the view to ‘Next two weeks’, ‘Next three months’ or ‘Next twelve months’.

If you are looking to view works happening on a specific date or date range use the calendar option located on right side of the search bar.

Email alerts can be set-up once you have signed-in to Causeway one.network. Click on your profile icon, select the Alerts option and complete the information for your preferences. Once done, click the Set Alert button.

Email alerts provide information about works commencing within the selected frequency.

Daily alerts will provide information for works commencing tomorrow.

Weekly alerts will provide information for works commencing in the following week.

Monthly alerts will provide information for works commencing in the following month.

The information displayed within each works information panel is provided by the organisation displayed at the bottom of the works information panel. 

For more detail about the works, you will need to contact the organisation responsible for the works.

Unfortunately, once an email alert has been set up it is not possible to amend the alert. This includes the location and email alert address it has been set up under. 

A new alert will need to be set up with your preferred parameters. You can unsubscribe from the old email alert by scrolling to the bottom of an alert and selecting ‘Unsubscribe’.

You can unsubscribe from an email alert by scrolling to the bottom of the email alert and selecting ‘Unsubscribe’.

The data for live traffic is from Google, which is then displayed as its own layer on Causeway one.network.

We do not have any control over this data, including the road closure symbols.

Local Authorities that do not subscribe to Causeway one.network Premium do not have the ability to display their works on mobile devices.

To view the information available within these areas you will need to access Causeway one.network on a desktop or laptop. 

Closures and Diversions are displayed on Causeway one.network by subscribers to Causeway one.network Premuim.

find out what information your Local Authority is displaying, please view our Data Matrix

Our Data Matrix details what data Local Authorities are displaying.

The data is updated between 5 and 30 minutes as agreed between the data provider and Elgin. 

View the data matrix here for more information about the data on Causeway one.network.

All information is extracted directly from the streetworks registers of Local and National Highway Authorities, Utility Companies or TFL.

The Data source is displayed at the bottom of the works information panel.

As all information is the responsibility of the Highway Authority, if a work is missing which you believe should be displayed on the map, please contact the Local Authority first.

If the work is genuinely missing, the Local Authority will contact us directly to resolve the display issue.